How We Work | Salesforce Delivery

Home Services Typical Engagements How We Work Commercial Approach About Contact

How We Work

A Straightforward Delivery Process.

Enough structure to protect scope, quality and budget without turning a specialist engagement into unnecessary administration.

From Requirement To Completion

01 — Discuss

Understand the business problem, current Salesforce environment, urgency, stakeholders and whether DCSolution is an appropriate fit.

02 — Scope

Define expected deliverables, exclusions, assumptions, dependencies, acceptance criteria and likely delivery approach.

03 — Agree

Confirm the Statement of Work, pricing basis, payment arrangements and any required MSA, NDA or DPA documentation.

04 — Mobilise

Confirm access, contacts, governance, delivery tracking, project records and the practical information needed to begin.

05 — Deliver

Complete the agreed work with visible progress, proportionate documentation and regular communication around issues and decisions.

06 — Control Change

Assess new requirements against the agreed scope. Material changes to effort, price or timetable are agreed before additional work starts.

07 — Validate

Test and demonstrate the delivered outcome against the agreed requirements and acceptance criteria.

08 — Accept & Handover

Complete agreed handover, client acceptance, access clean-up and final project reconciliation.

Change Is Expected. Surprise Cost Is Not.

Salesforce projects change. New information appears, priorities move and technical dependencies are uncovered. The purpose of change control is not to prevent that change; it is to make its impact visible before it affects budget or timeline.

A change may be initiated by the client or identified during delivery. If it sits outside the agreed Statement of Work, DCSolution will explain the scope difference and, where material, provide the expected commercial and timing impact for approval before proceeding.

View Commercial Approach →

Project Governance

Scope Tracking

Delivery items remain linked to the agreed scope and approved changes.

RAID & Decisions

Risks, assumptions, issues, dependencies and key decisions are recorded where they materially affect delivery.

Testing & Acceptance

Testing is tied to the work being delivered and acceptance is documented where appropriate.

Time & Billing

Billable time, agreed milestones and approved expenses are reconciled before invoicing.

DCSolution

Independent Salesforce architecture, remediation and delivery consultancy.